Shipping

Due to COVID-19 Orders will be processed between 1-3 weeks. Upon shipment you will receive tracking information. Your patience is appreciated during this time.

All United States orders are shipped via USPS priority mail.

Estimated shipping times are 3-5 business days in North America

I'll do my best to meet these shipping estimates, but cannot guarantee them.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 5 days of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Damaged Orders:
Shipping refunds are issued visa via USPS. Please save all shipping material and provide images of package and damaged goods for a refund.

Incorrect Order:
If you have received the incorrect order please email me and kindly wait up 42 hours during business hours. Monday threw Friday 10 Am to 6 PM PST. I will sort out getting the correct idem to you. Or call

818-427-8463 for faster service.

Frequently asked questions


Is the one in the picture the one that I will be getting? I notice variations in color of the glaze. Is this defective?

All of our products are hand made and one of a kind. Dependent on the glaze and the firing, each product is slightly different than each other, but any order would resemble the stock photo very closely.

Variations and speckles in the glaze are expected and shows that our products are made by hand. In the clay world, we call these variations “kissed by the kiln.” Rest assured that we hand select each product that is sent to our customers.

How is the urn sealed?

Keepsake urns are traditionally not sealed. The urn design is similar to a tea pot or a cookie jar; the head fits snuggly to the body of the urn. We recommend using museum putty for a non-permanent seal or 5-minute epoxy for a permanent seal.

How big is the urn? What is the inside volume?

• Cat urn dimensions 8” x 3” x 3” with an opening of 1 ¾”. Holds 16 fluid oz.

• Small dog urn dimensions 7 1/2” x 3” x 4” with an opening of 2”. Holds 16 fluid oz. Designed to contain the ashes of small to medium size dog or dogs under 30 lb

• Large dog urn dimensions 10 3/4" x 5" x 4 1/2" with an opening of 3''. Holds 44 fluid oz. Designed to contain the ashes of medium sized dogs to large sized dogs 35 lbs to 100 lbs